Last Updated: June 2026
Welcome to Smart Lenz AI. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy carefully before placing an order.
All orders are processed within 1–5 business days after payment confirmation. Processing times may vary during peak seasons, promotional events, holidays, or due to high order volumes.
Orders are not shipped or delivered on weekends or public holidays.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing tracking information when available.
As Smart Lenz AI works with global fulfillment partners and suppliers, delivery times may vary depending on the destination country, customs procedures, and carrier operations.
Estimated delivery times:
United States: 7–20 business days
Canada: 7–25 business days
Europe: 7–25 business days
United Kingdom: 7–20 business days
Australia & New Zealand: 8–25 business days
Middle East: 8–30 business days
Rest of World: 10–35 business days
These delivery estimates are not guaranteed and may be affected by factors outside our control.
Shipping charges are calculated at checkout and displayed before payment is completed.
From time to time, Smart Lenz AI may offer free shipping promotions. Such offers are subject to change without prior notice.
Tracking information may take several days to become active after shipment.
Customers are responsible for monitoring tracking updates and ensuring that the shipping address provided at checkout is accurate and complete.
Products ordered together may arrive in separate packages. Our fulfillment partners may ship items from different warehouses, and therefore deliveries may occur on different dates.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated by Smart Lenz AI.
We are not responsible for delays caused by customs inspections, customs clearance procedures, or governmental authorities.
Customers are responsible for providing accurate shipping information at checkout.
Smart Lenz AI is not responsible for orders delayed, lost, returned, or undeliverable due to incorrect, incomplete, or outdated shipping details provided by the customer.
If an order is returned due to an incorrect address, additional shipping fees may apply before reshipment.
Once an order has been handed over to the shipping carrier, delivery performance is under the carrier's control.
Smart Lenz AI is not liable for:
Shipping delays caused by carriers
Weather-related disruptions
Customs delays
Labor strikes
Transportation interruptions
Force majeure events
Packages marked as delivered by the carrier
Customers experiencing delivery issues should contact the carrier directly using the provided tracking information.
We will make reasonable efforts to assist customers in resolving shipping-related concerns.
Estimated delivery dates are provided for reference only and are not guaranteed delivery commitments.
Smart Lenz AI shall not be held liable for any losses, damages, costs, or expenses resulting from shipping delays beyond our reasonable control.
Orders enter processing shortly after placement.
Once an order has been submitted, modifications, address changes, or cancellations may not be possible.
Customers should contact us immediately if changes are required, but Smart Lenz AI cannot guarantee that modifications can be made after checkout.
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
Your order number
Clear photographs of the product
Photographs of the packaging
Claims submitted after this period may not be eligible for review.
If you have questions regarding shipping, please contact our customer support team through our Contact Us page or the email address listed on our website.
By placing an order with Smart Lenz AI, you acknowledge and agree to the terms outlined in this Shipping Policy.