Last Updated: June 2026
At Smart Lenz AI, customer satisfaction is important to us. Please read our Return and Refund Policy carefully before making a purchase.
To be eligible for a return, the item must:
Be unused and in its original condition.
Be returned in its original packaging.
Be submitted for return authorization within 14 days of delivery.
Include proof of purchase.
For hygiene, safety, and quality assurance reasons, certain products may not be eligible for return once opened or used.
The following items are generally not eligible for return:
Products showing signs of use or wear.
Items damaged by misuse, neglect, or improper handling.
Clearance, promotional, or final-sale items.
Gift cards.
Downloadable digital products.
Customized or personalized products.
Do not send products back without contacting us first.
Returns sent without prior authorization may be refused and may not qualify for a refund.
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund request.
Approved refunds will be issued to the original payment method.
Refund processing times vary depending on your payment provider and financial institution.
Original shipping fees are non-refundable unless otherwise required by law.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
Order number
Description of the issue
Clear photos of the product
Photos of the packaging
We may offer a replacement, store credit, partial refund, or full refund depending on the circumstances.
Orders confirmed as lost by the shipping carrier may qualify for a replacement or refund at our discretion.
Packages marked as delivered by the carrier may not qualify for a refund.
Orders may be canceled only before processing begins.
Once fulfillment has started, cancellation requests cannot be guaranteed.
Customers agree to contact Smart Lenz AI and allow us a reasonable opportunity to resolve any issue before initiating a chargeback or payment dispute.
For return or refund inquiries, please contact us through the Contact Us page or the support email listed on our website.